Recently I raised the question of what it would take to get car and plane travel on the Northeast Corridor down below 24 million trips a year, which is fourteen percent of the current total. Some commenters, notably Alon Levy, argued that it could be done by increasing capacity on current Amtrak trains particularly by adding more cars and improving the signaling system. A new tunnel under the Hudson would be a big help, and this week Senator Schumer made the case for funding preliminary investments in the next budget.
In a follow-up post I argued that while we should definitely be pushing increases in rail capacity, we shouldn't ignore the fact that most of the recent increase in Northeast Corridor transit ridership has been by bus, notably using practices imported from China and Scotland. We definitely shouldn't take the simplistic approach of abandoning train advocacy and "loving the bus, but we should ask ourselves how much bang for the buck we get per hour of advocacy on trains as compared to buses. At this point it looks like we have the advocacy resources available to work on both.
So how can we get more buses on the Northeast Corridor? Well, the two big capacity constraints here in New York are the city streets and the bus terminals. The Port Authority Bus Terminal is full, and the only way that Bolt, Megabus and the Chinatown buses have been able to run more buses is by picking up passengers at the curb. Now that's being squashed.
I've talked quite a bit about frequent service in local transit, following some of Jarrett Walker's excellent posts, and building on the assumption that a train or bus line that comes reliably within ten minutes gives you "freedom" to not worry about the schedule. For intercity buses, the time frame is a little longer, given how long it takes to get a ticket, get your meals and snacks, get on line and board the bus. If there are buses coming every half hour, with enough seats for everyone who wants one, most people would be satisfied.
As I wrote back in 2008, once you're providing satisfactory service, the thing to do is to pick up somewhere else. The Port Authority Bus Terminal is convenient for people who live along the Eighth Avenue line or in Hudson County. It's kind of convenient for people who live a short distance from Times Square, but after thirty-five years I'm really coming to loathe that one-block tunnel.
Chinatown is convenient for people who live there, and for people who live near one of the Chinatown vans. It's also relatively convenient for the Sixth Avenue and Centre Street trains, but not for any of the Broadway or Lexington Avenue lines. In 2008 Megabus and Bolt Bus started picking up at Penn Station, and that was convenient for LIRR and New Jersey Transit riders. Peter Pan Bus Company, one of the co-owners of Bolt, approached Manhattan Community Board 6 about setting up a bus stop on Lexington Avenue across from Bloomingdale's, but were met with resistance.
In contrast, the George Washington Bridge bus station has been underutilized, and I think that's because it's not very convenient to get to. The tunnel from the subway is nicer, but that subway station is only served by the A train. To get to the terminal from the #1 train, you need to walk several blocks through the crowded streets of Washington Heights.
In the comments to my last post, Alon Levy wrote, "I'm implicitly assuming a distribution of New York-area stops that includes a variety of major destinations and origin clusters: Midtown, Chinatown, Fort Lee, Newark, White Plains, and so on. The problem with this is that whatever you do, the buses slow down dramatically once they need to use city streets. The more distributed the destinations are, the worse this problem is. Want to travel from the south to Flushing? Enjoy your hour-long slog through Manhattan and western Queens traffic. Really, any destination in Brooklyn, Queens, and Long Island is a nightmare. From Boston, Jersey is also a nightmare."
I don't think Jersey is a nightmare from Boston, particularly Fort Lee and Secaucus, because many of the buses that go from Manhattan to Boston actually travel through the Lincoln Tunnel to New Jersey before crossing the George Washington Bridge, passing right through Fort Lee and Secaucus. White Plains, Flushing and Parkchester are are a shorter drive from Boston than Manhattan is.
On Twitter, John Morris pointed out that Bolt Bus already serves Newark Penn Station, a major train and bus hub. I discovered that they also have a stop in Soho just outside the Holland Tunnel. Megabus also serves the major New Jersey Transit transfer station in Secaucus. White Plains has long had intercity bus service through Greyhound, Shortline and Trailways.
The obvious locations for additional bus stops are close to major transit stations and highway offramps. My top nominees are Flushing, Jamaica, Jackson Heights, Parkchester, Fort Lee, Williamsburg (Lorimer Street), Elmhurst (Woodhaven Boulevard), Sunset Park (36th Street) and Bay Ridge (59th Street). I'm frankly puzzled that Chinatown bus companies aren't already running intercity buses from Sunset Park, Elmhurst and Flushing, but I've seen no evidence.
What can you do to make these bus stops more likely? Write to the DOT and the bus companies to suggest them. Lobby for bus lanes on the BQE and the LIE to speed the buses out of the city. Tolls on the BQE, the Cross-Bronx, the Major Deegan and the Bruckner Expressway would make room for buses to go faster.
Here are some reasons to get people to shift from cars to transit:
Sunday, September 30, 2012
Friday, September 28, 2012
Queue myopia
Benjamen Walker has a new radio documentary out for the BBC (MP3), all about waiting on line. It's definitely worth a listen. I especially appreciated the distinction between "serpentine" first-come first-served queues of the kind you get at banks and airports, and separate queues of the kind you get at most supermarkets. It always drove me nuts when Duane Reade drugstores had the separate queues, because I kept getting stuck with a tube of toothpaste behind someone with a cart full of stuff, watching people fly through the next register. I'm really glad they've gone serpentine.
I have to say that while I share Walker's concerns about inequality, I have a problem with the overall thrust of his thesis. I'm aware that people generally don't like being called "myopic," but I can't think of a better word. Let me know if you have suggestions.
My problem with Walker's approach to "priority queueing" is the same as my frustration with Richard Brodsky's arguments against congestion pricing, or the Free Public Transit campaigns, or the typical liberal opposition to raising the price of just about anything. It's based on a limited view of its subject, in this case queuing, and focuses in on a local pattern of inequality while ignoring the wider inequalities that exist.
In all of Walker's examples, he presents an existing system without inequalities, and describes a "priority queuing" that allows people to get what they want faster by paying more. But in all those cases, if you zoom out you find that there was always inequality; it has just been realigned on a finer scale, or perhaps in a more blatant way.
Before I get into the exact examples, there's a clear inaccuracy in Walker's story, one that shouldn't have gotten past the fact-checkers. In a segment on the I-85 Express lanes in Atlanta, one of his sources claims that "they kicked the carpools out of the hot lanes, slowing down all the other lanes." Walker himself repeated this in an interview with Mike Pesca on the Brian Lehrer Show. It's not true, and it should be corrected.
It seemed funny that they would be called "hot lanes," since "HO/T" stands for "high occupancy/toll," meaning that you can use them if you either have high occupancy or pay a toll. And in fact the PeachPass FAQ says, "Three person carpools, vanpools, motorcycles, Alternative Fuel Vehicles, and transit will be able to use the HOT lanes without paying but are still required to register for a Peach Pass account prior to using the roadway." The Atlanta Journal-Constitution confirms, "Three person carpools, vanpools, motorcycles, Alternative Fuel Vehicles, and transit will be able to use the HOT lanes without paying but are still required to register for a Peach Pass account prior to using the roadway."
These "hot lanes" in Atlanta have been inserted into a system where the very rich have had helicopters for decades and chauffeurs for centuries, and the very poor have no cars. Airplanes have boarded first class passengers before coach for as long as I can remember. Was it ever any different? Maybe back when the middle class couldn't afford air travel at all. Atlanta, remember, is the place that gave Raquel Nelson a higher penalty than the driver of the car that hit her son.
Amusement parks? There are multiple amusement parks in a given area, and they probably already practice some kind of price discrimination. I'm sure that wealthy people who don't want to wait on line at Six Flags can pay for other options, like jet skis. And community colleges - people with more money can get an education at a private college without waiting. Before you could buy Gold Tech Support, the support was always better for IBM customers than for Emachines customers, and people who assembled their computers from parts got no support at all.
That's only scratching the surface. People with money have long been able to jump the queue in nightclubs and restaurants, and shop in stores with shorter lines. Just compare the lines in Brooks Brothers or Ann Taylor to those at Marshall's, Conway or Ross's. If you're prepared to bribe someone you can get all kinds of special treatment; in 2003, Esquire ran two great articles by Tom Chiarella on what you can get for a twenty dollar bill. Usually you don't even have to do anything as crass as bribery, you just have to look like you're going to spend some money.
In the end, I am just as disturbed as Walker at the idea that something can be so much easier for people who have more money. But I recognize that it's always been that way. These new high-tech "priority queues" are just a rearrangement of that inequality, not creating something new. There may be problems with that rearrangement, but you'd have to dig deeper to find them.
I have to say that while I share Walker's concerns about inequality, I have a problem with the overall thrust of his thesis. I'm aware that people generally don't like being called "myopic," but I can't think of a better word. Let me know if you have suggestions.
My problem with Walker's approach to "priority queueing" is the same as my frustration with Richard Brodsky's arguments against congestion pricing, or the Free Public Transit campaigns, or the typical liberal opposition to raising the price of just about anything. It's based on a limited view of its subject, in this case queuing, and focuses in on a local pattern of inequality while ignoring the wider inequalities that exist.
In all of Walker's examples, he presents an existing system without inequalities, and describes a "priority queuing" that allows people to get what they want faster by paying more. But in all those cases, if you zoom out you find that there was always inequality; it has just been realigned on a finer scale, or perhaps in a more blatant way.
Before I get into the exact examples, there's a clear inaccuracy in Walker's story, one that shouldn't have gotten past the fact-checkers. In a segment on the I-85 Express lanes in Atlanta, one of his sources claims that "they kicked the carpools out of the hot lanes, slowing down all the other lanes." Walker himself repeated this in an interview with Mike Pesca on the Brian Lehrer Show. It's not true, and it should be corrected.
It seemed funny that they would be called "hot lanes," since "HO/T" stands for "high occupancy/toll," meaning that you can use them if you either have high occupancy or pay a toll. And in fact the PeachPass FAQ says, "Three person carpools, vanpools, motorcycles, Alternative Fuel Vehicles, and transit will be able to use the HOT lanes without paying but are still required to register for a Peach Pass account prior to using the roadway." The Atlanta Journal-Constitution confirms, "Three person carpools, vanpools, motorcycles, Alternative Fuel Vehicles, and transit will be able to use the HOT lanes without paying but are still required to register for a Peach Pass account prior to using the roadway."
These "hot lanes" in Atlanta have been inserted into a system where the very rich have had helicopters for decades and chauffeurs for centuries, and the very poor have no cars. Airplanes have boarded first class passengers before coach for as long as I can remember. Was it ever any different? Maybe back when the middle class couldn't afford air travel at all. Atlanta, remember, is the place that gave Raquel Nelson a higher penalty than the driver of the car that hit her son.
Amusement parks? There are multiple amusement parks in a given area, and they probably already practice some kind of price discrimination. I'm sure that wealthy people who don't want to wait on line at Six Flags can pay for other options, like jet skis. And community colleges - people with more money can get an education at a private college without waiting. Before you could buy Gold Tech Support, the support was always better for IBM customers than for Emachines customers, and people who assembled their computers from parts got no support at all.
That's only scratching the surface. People with money have long been able to jump the queue in nightclubs and restaurants, and shop in stores with shorter lines. Just compare the lines in Brooks Brothers or Ann Taylor to those at Marshall's, Conway or Ross's. If you're prepared to bribe someone you can get all kinds of special treatment; in 2003, Esquire ran two great articles by Tom Chiarella on what you can get for a twenty dollar bill. Usually you don't even have to do anything as crass as bribery, you just have to look like you're going to spend some money.
In the end, I am just as disturbed as Walker at the idea that something can be so much easier for people who have more money. But I recognize that it's always been that way. These new high-tech "priority queues" are just a rearrangement of that inequality, not creating something new. There may be problems with that rearrangement, but you'd have to dig deeper to find them.
Tuesday, September 25, 2012
Buses or trains on the Northeast Corridor?
On Sunday I posted about setting goals and working through disagreements. One area I had in mind was the Northeast Corridor. We currently have 86% of trips, or 137 million per year, going by car or plane, and I asked what it would take to flip that so we have no more than 14% of trips, or 24 million, by car or plane.
My original thought was that with so many passengers traveling through New York Penn Station, and the often-repeated claim that the North River Tunnels leading into Penn being maxed out, any increase would have to be in buses. In the comments, Alon convinced me that there is capacity in the tunnels, and that Amtrak can move more passengers by running longer trains, improving signaling and increasing the number of seats per train. Increasing the number of seats may be counterproductive, because it will lower the quality of the experience and thus limit what Amtrak can charge for a seat.
The question then comes down to a strategic issue. Which is likely to get more people out of their cars, improving signaling and increasing train length, or increasing the number of buses? It's a little more complicated, though, because the strategies are unequal in various ways. It might be better to ask which gives you the biggest bang for the buck, but it's not all about money. Which strategy gets the largest number of people out of their cars per hour of activism?
Signal improvements and train cars are fairly straightforward because there's no constituency that feels threatened by better train signals or longer Amtrak trains. There is only the constituency that wants to deny Amtrak funding. Activist hours would simply be spent fighting for that funding.
In contrast, there are constituencies that are opposed to various ways of providing more bus capacity. The intercity bus companies seem to be able to buy new buses with fare revenue and maybe even build terminals in other cities, but they don't seem to have enough income to build their own terminals in Manhattan, so any indoor terminal or garage would have to be built with public funding.
Up to now, intercity buses have expanded on the cheap by simply using curb space. This has fueled the explosive growth in this sector of the market, but by enabling "community review" of bus stops and other onerous requirements, New York City has put the curb out of reach of many intercity operators.
That leads us to the final set of questions for tonight: Given the new law, how can we continue to expand intercity bus service in the Northeast Corridor? What is the best use of activists' time? Would an hour spent on bus service get more people out of their cars than spending an hour lobbying for longer Amtrak trains and better signals?
My original thought was that with so many passengers traveling through New York Penn Station, and the often-repeated claim that the North River Tunnels leading into Penn being maxed out, any increase would have to be in buses. In the comments, Alon convinced me that there is capacity in the tunnels, and that Amtrak can move more passengers by running longer trains, improving signaling and increasing the number of seats per train. Increasing the number of seats may be counterproductive, because it will lower the quality of the experience and thus limit what Amtrak can charge for a seat.
The question then comes down to a strategic issue. Which is likely to get more people out of their cars, improving signaling and increasing train length, or increasing the number of buses? It's a little more complicated, though, because the strategies are unequal in various ways. It might be better to ask which gives you the biggest bang for the buck, but it's not all about money. Which strategy gets the largest number of people out of their cars per hour of activism?
Signal improvements and train cars are fairly straightforward because there's no constituency that feels threatened by better train signals or longer Amtrak trains. There is only the constituency that wants to deny Amtrak funding. Activist hours would simply be spent fighting for that funding.
In contrast, there are constituencies that are opposed to various ways of providing more bus capacity. The intercity bus companies seem to be able to buy new buses with fare revenue and maybe even build terminals in other cities, but they don't seem to have enough income to build their own terminals in Manhattan, so any indoor terminal or garage would have to be built with public funding.
Up to now, intercity buses have expanded on the cheap by simply using curb space. This has fueled the explosive growth in this sector of the market, but by enabling "community review" of bus stops and other onerous requirements, New York City has put the curb out of reach of many intercity operators.
That leads us to the final set of questions for tonight: Given the new law, how can we continue to expand intercity bus service in the Northeast Corridor? What is the best use of activists' time? Would an hour spent on bus service get more people out of their cars than spending an hour lobbying for longer Amtrak trains and better signals?
Monday, September 24, 2012
Greenwashing with recreation
I got pretty annoyed this weekend listening to Lieutenant Governor Duffy blathering on to Alan Chartock about how Governor Cuomo loves the environment so much, he would never approve hydrofracking if he thought it would harm the environment at all! How do we know Cuomo loves the environment so much? Because he just loves spending time outdoors in the woods!
I was composing a thousand word blog post in my mind about greenwashing through recreation, when Stephen Miller announced a caption contest with a photo of Cuomo canoeing on some pristine Adirondack body of water. So here is a picture that tells the whole story:
I would credit the photographer, but the Governor's Flickr stream doesn't say who it is. Very nice shot, though.
Please feel free to retweet my contest entry tweet. Also, please share this picture on Facebook! As a pseudonymous fictional entity, your Cap'n is not allowed on Facebook, so please be my minions!
You can find out why the Tappan Zee Bridge is a cancer in our midst at www.thetappanzeebridgeisacancerinourmidst.com, or by browsing my Tappan Zee-related posts.
I was composing a thousand word blog post in my mind about greenwashing through recreation, when Stephen Miller announced a caption contest with a photo of Cuomo canoeing on some pristine Adirondack body of water. So here is a picture that tells the whole story:
I would credit the photographer, but the Governor's Flickr stream doesn't say who it is. Very nice shot, though.
Please feel free to retweet my contest entry tweet. Also, please share this picture on Facebook! As a pseudonymous fictional entity, your Cap'n is not allowed on Facebook, so please be my minions!
You can find out why the Tappan Zee Bridge is a cancer in our midst at www.thetappanzeebridgeisacancerinourmidst.com, or by browsing my Tappan Zee-related posts.
Sunday, September 23, 2012
Pulling the spool
Imagine a giant spool of rope, tied to a basket full of people descending into frigid, stormy water. There are handles on both sides of the spool, and you and your friends are pulling desperately on those handles, trying to pull the people to safety. On the other side of the spool are another set of handles, and there are people pulling on the handles in the other direction. They are not all bad people: some believe that it's really for the best. They will occasionally stop pulling and come attack you and your friends. Sometimes one of your friends goes to try and pry your opponents' hands from the handles.

Neither side has a single leader. Sometimes people will shout directions at their team, but not everyone will listen. Sometimes a whole bunch of people will all grab on one handle and pull; that's good in theory, but not everyone can grab the same handle so there will be some who can't find a grip and simply stand there. Sometimes one subgroup will yell at others to let go of their handles and grab the one that the subgroup is pulling. And sometimes that backfires, because the wheel gets stuck at the very spot that they left.
Now imagine that the people in the basket are Clean Air, Clean Water, Energy Security, Street Safety, Economic Stability and Fairness. The higher the basket rises, the more we approach those goals. The handles on the wheel are Parking Pricing, Parking Quantity, Road Pricing, Road Space, Fuel Pricing, Development Density, Transit Availability, Transit Value, Taxi Availability, Pedestrian Safety, Pedestrian Comfort, Placemaking, Bicycle Safety, Bicycle Infrastructure, Electoral Reform, and others.
It's not a perfect analogy (there are no perfect analogies), but it gets at a problem I've been running into. Some people have a particular angle on the campaign, and they think theirs is the one that everyone else should be working on. Maybe it's buses, and they think everyone should stop worrying about trains and bikes and walking and get behind the buses. Maybe the people who think density is the key get into a fight with the people who think pricing is the key.
I've gotten into a few of those arguments recently, in the comments and on Twitter. Someone will see something I've written and tell me that I should really be focusing on something else.
Now there are legitimate sources of disagreement. Two groups may simply not share the same goal. One may not believe that the energy supply is in jeopardy, and another may not believe that pedestrian deaths are worth worrying about. They will of course have different priorities.
One group may also be misguided, actively engaged in counterproductive behavior. For whatever reason, I seem to wind up in a lot of these arguments. In those cases, it can be hard to tell whether they are actually misguided or their critics are.
It may also be that one particular handle needs a whole bunch of people pulling on it at once, to get it past a sticky point. In that case, it makes sense for some people to stop working on what they're doing and go help out.
It may be that one particular strategy is so much more effective than any of the other ones that more people should focus on that. Pull that handle and the spool will spin further.
Even in last two cases, sometimes it just makes sense for someone to keep doing what they've been doing. Maybe they're really good at lobbying elected officials, or maybe they know a lot about taxis. Maybe they just like working on sidewalks. If that's what they're happy doing and they're not actively undermining your activities, just let them do it. Not everyone needs to be working on your issue.
So my point is: if someone's part of the movement but not working on your issue, and you've asked politely, as long as they're not working against you, just let them do their thing and get out of the way. It doesn't mean that they're not an ally.
And then of course, as Milton said, "They also serve, who only stand and wait."

Neither side has a single leader. Sometimes people will shout directions at their team, but not everyone will listen. Sometimes a whole bunch of people will all grab on one handle and pull; that's good in theory, but not everyone can grab the same handle so there will be some who can't find a grip and simply stand there. Sometimes one subgroup will yell at others to let go of their handles and grab the one that the subgroup is pulling. And sometimes that backfires, because the wheel gets stuck at the very spot that they left.
Now imagine that the people in the basket are Clean Air, Clean Water, Energy Security, Street Safety, Economic Stability and Fairness. The higher the basket rises, the more we approach those goals. The handles on the wheel are Parking Pricing, Parking Quantity, Road Pricing, Road Space, Fuel Pricing, Development Density, Transit Availability, Transit Value, Taxi Availability, Pedestrian Safety, Pedestrian Comfort, Placemaking, Bicycle Safety, Bicycle Infrastructure, Electoral Reform, and others.
It's not a perfect analogy (there are no perfect analogies), but it gets at a problem I've been running into. Some people have a particular angle on the campaign, and they think theirs is the one that everyone else should be working on. Maybe it's buses, and they think everyone should stop worrying about trains and bikes and walking and get behind the buses. Maybe the people who think density is the key get into a fight with the people who think pricing is the key.
I've gotten into a few of those arguments recently, in the comments and on Twitter. Someone will see something I've written and tell me that I should really be focusing on something else.
Now there are legitimate sources of disagreement. Two groups may simply not share the same goal. One may not believe that the energy supply is in jeopardy, and another may not believe that pedestrian deaths are worth worrying about. They will of course have different priorities.
One group may also be misguided, actively engaged in counterproductive behavior. For whatever reason, I seem to wind up in a lot of these arguments. In those cases, it can be hard to tell whether they are actually misguided or their critics are.
It may also be that one particular handle needs a whole bunch of people pulling on it at once, to get it past a sticky point. In that case, it makes sense for some people to stop working on what they're doing and go help out.
It may be that one particular strategy is so much more effective than any of the other ones that more people should focus on that. Pull that handle and the spool will spin further.
Even in last two cases, sometimes it just makes sense for someone to keep doing what they've been doing. Maybe they're really good at lobbying elected officials, or maybe they know a lot about taxis. Maybe they just like working on sidewalks. If that's what they're happy doing and they're not actively undermining your activities, just let them do it. Not everyone needs to be working on your issue.
So my point is: if someone's part of the movement but not working on your issue, and you've asked politely, as long as they're not working against you, just let them do their thing and get out of the way. It doesn't mean that they're not an ally.
And then of course, as Milton said, "They also serve, who only stand and wait."
Saturday, September 22, 2012
The Great Curbside Land Grab of 1947-1952
In previous posts I've talked about how it was illegal to park your car overnight in New York City in the 1940s, how car ownership got out of the NYPD's control, how the car owners developed a sense of entitlement, and how the media and politicians sympathized more with car owners than with anyone else.On Tuesday I described how in 1952 Mayor Vincent Impellitteri proposed an overnight parking tax of $5 per month, an "automobile use tax" of $5 per month and a city gas tax of 2¢ per gallon. This was in response to a budget crisis - you thought there were no budget crises before the 1970s? - that may well have been brought on by the city building so many new roads without any new money to pay for them.
As I wrote on Tuesday, it's generally a bad idea to let someone use your stuff for free if you plan on charging them for it in the future. If you set expectations well - in other words, make it clear that you're doing them a favor and tell them exactly when you want them to start paying - it may work out just fine. The worst thing you can do is just kind of let them grab your stuff and then appeal to their sense of charity. That implies that they have a right to your stuff, and you'd let them have it for free indefinitely if you had enough money.
The worst thing is exactly what Mayor Impellitteri did, and it turned out as bad as you'd expect. From what I can tell, the State Legislature did not give the city the right to levy an "automobile use tax"; otherwise Bloomberg would have just done it. They also did not allow the city to charge a per-gallon gas tax, although the city does charge a 4.375% sales tax on gasoline. However, they had already given the city the right to charge for overnight parking in 1947.
On February 22, the City Council passed a home rule measure assenting to the change. And then the backlash began in earnest. On March 12, Acting Traffic Commissioner T.T. Wiley went to the Times to complain about how much of an administrative "headache" the $60 overnight parking fee would create, and on March 18, the president of the Automobile Club threatened "serious trouble" if the city went ahead with the fee. On April 4, a group of seven City Council members announced their opposition to the automobile use tax and the overnight parking fee. On April 14 it was the turn of the City Comptroller, Lazarus Joseph.
Critically, the Council and Joseph ignored the entire possibility that drivers might have some obligation to pay even a part of the upkeep of the roads that they used. The Pigovian, and now Shoupian, idea that free parking can cause people to drive more, making the city a worse place, was not even considered. The entire focus was on finding "alternative sources of revenue" - anything besides car use to tax, or even short-term gimmicks.
In the end, the Board of Estimate vetoed the overnight parking fee. For those who don't know, the Board of Estimate was a crazy, undemocratic institution that ruled the city for ninety years. It was an executive council consisting of the Presidents of each of the five boroughs with one vote each, plus the Mayor, the Comptroller and the City Council President who had two votes each.
The Board of Estimate was deposed in 1989 when the United States Supreme Court ruled that its power violated the Fourteenth Amendment guarantee of equal protection, because Brooklyn's 2.3 million inhabitants had the same vote as Staten Island's 378,977. Imagine if the city today were controlled by a group consisting of a few mostly reasonable people like Mike Bloomberg, Scott Stringer and Ruben Diaz Jr. paired with faux-populist panderers like Christine Quinn, John Liu, Marty Markowitz, James Molinaro and Helen Marshall.
Back in 1952 the Board still had all its power, and on April 21, in the words of Times reporter Charles G. Bennett, it "informally decided to leave it to Controller Lazarus Joseph and his aides to turn up sufficient alternative sources of city revenue to justify dropping further consideration of what promised to be the most controversial and most sharply attacked item of Mayor Impellitteri's tax program." And that was it. The drivers had been squatting on city streets for free for five years, and they have continued for another sixty.
Another interesting angle to the story was that in all the New York Times articles I could find about the issue, the only people in favor of the overnight parking fee were members of the Impellitteri administration, and their arguments were couched entirely in terms of fiscal need. No citizens groups were quoted on the pro side of the issue to balance out the Automobile Club and their members. It is not clear if there was anyone.
It's a striking contrast with the city's installation of bicycle facilities, where every new project is challenged with a statement along the lines of "Cyclists need to start obeying the law and respecting pedestrians before they get any more lanes." If motorists had been held to that standard in 1952, they'd all still be parking in garages.
Friday, September 21, 2012
The limits of kvetchocracy
Earlier this year it was big news when the City released a map, and summary reports of complaint calls to its 311 telephone system. Deputy Mayor Goldsmith claimed that it would "help residents hold government accountable," but it's really hard to take any concrete information from it besides the simple fact that these are the places and issues that people have called 311 about.
I'm a big fan of trouble ticket systems, especially those that empower a competent, conscientious manager to keep better track of requests and responses. 311 is a great tool for that. Interpreted with caution, the statistics can even tell us some useful things about the city. But as a reliable gauge for what the population as a whole want or care about, or even a replacement for other forms of citizen participation, it sucks. Here are some reasons why.
Who has that kind of time? The young and the old. Children and teenagers may have time, but they can't vote and probably don't think of 311 as something available to them. Unemployed people have time, unless they're following the advice of job coaches to make their job search into a full-time job, but they may feel discouraged and disenfranchised, especially if they come from low-income backgrounds. That leaves retirees and people on long-term disability.
These retirees are the same people who show up at all the community board meetings. Many of them are nice people who care about their neighbors, but most of the current batch are trapped in the middle-class Baby Boomer ideology. This is the worldview that equates car ownership, parking and use with freedom, opportunity and upward social mobility, and sidewalks, apartments and transit with dirt, crime and corruption. This worldview colors and pervades their activities, making them more likely to care about noise, parking and congestion, and less likely to care about sidewalk obstruction, transit delays and pedestrian harassment.
Knowing this, it is not surprising that the 311 calls reflect the priorities of middle-class Baby Boomers more than any actual reality on the ground. That will always be present as long as a 311 call takes so long and other populations feel discouraged and disenfranchised. Cutting the alternate-side announcements to ten seconds or less would make a difference, but the totals are not representative of public opinion in general. We need to be very careful that they're not taken out of context.
I'm a big fan of trouble ticket systems, especially those that empower a competent, conscientious manager to keep better track of requests and responses. 311 is a great tool for that. Interpreted with caution, the statistics can even tell us some useful things about the city. But as a reliable gauge for what the population as a whole want or care about, or even a replacement for other forms of citizen participation, it sucks. Here are some reasons why.
- It can be rigged. If a media outlet or political leader asks a group of constituents to call 311 about an issue, it can be a good thing if it helps to document that issue. But it can lead to misleading counts of calls.
- It is easily stymied by silos. If you call 311 about a problem with the subways, the operators will transfer you to the MTA's much less helpful system at 511. There is no recording of your call, so David Greenfield has no way of comparing the number of subway complaints with the number of parking complaints - if he gets a tally of subway complaints at all.
- It favors the unimaginative. On several 311 calls, I've wasted time with the agent tried to find the right pigeonhole for my issue. If you have a well-known problem like "parking ticket lookup" the agents know exactly what to do with it, and it shows up nicely on the tallies. If you have a hard-to-categorize problem? Last I checked, there was no catch-all where someone from the Mayor's office would actually try to figure out uncategorizable problems.
- Some people are discouraged. If your step-street has been covered with trash for years, why would you expect a telephone call to solve it? If the cops are not ticketing people who park on the sidewalk, why would you expect them to start just because you ask? In those cases the lack of a 311 call doesn't mean people don't care, it means they've given up. Last month's map actually shows encouragingly that the districts with the most calls tend to be ones with large African American populations, so maybe those populations have overcome their discouragement, but it is always a possibility.
- It favors people with time on their hands. If you call 311, you always have to listen to some long-ass announcement about alternate side parking. Then you have to explain your problem to the agent, which takes longer if you don't have a boring problem. Then you have to give the agent your name and contact information, and write down the tracking number. All that takes time, and if you're on your way to the subway you don't have that kind of time.
Who has that kind of time? The young and the old. Children and teenagers may have time, but they can't vote and probably don't think of 311 as something available to them. Unemployed people have time, unless they're following the advice of job coaches to make their job search into a full-time job, but they may feel discouraged and disenfranchised, especially if they come from low-income backgrounds. That leaves retirees and people on long-term disability.
These retirees are the same people who show up at all the community board meetings. Many of them are nice people who care about their neighbors, but most of the current batch are trapped in the middle-class Baby Boomer ideology. This is the worldview that equates car ownership, parking and use with freedom, opportunity and upward social mobility, and sidewalks, apartments and transit with dirt, crime and corruption. This worldview colors and pervades their activities, making them more likely to care about noise, parking and congestion, and less likely to care about sidewalk obstruction, transit delays and pedestrian harassment.
Knowing this, it is not surprising that the 311 calls reflect the priorities of middle-class Baby Boomers more than any actual reality on the ground. That will always be present as long as a 311 call takes so long and other populations feel discouraged and disenfranchised. Cutting the alternate-side announcements to ten seconds or less would make a difference, but the totals are not representative of public opinion in general. We need to be very careful that they're not taken out of context.
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