I’m trying to get these guys to think that, you know what, that could be your mom that’s walking with a cane and needs that escalator. Nothing in this world is guaranteed. It could be one of us in a wheelchair next month. And if you want to enjoy the city, you want to be able to utilize our public transportation system. You need that elevator to work.
If I were Joyce - and I had the support of higher-ups - I'd make it part of the job requirements for the elevator engineers to spend one day a month traveling around the city in a wheelchair. The bus lift people as well. I'd do it myself.